Privacy Statement

The data controller is:

TopSpeed Tischtennis Vertriebs GmbH, Naupliaallee 10, 85521 Ottobrunn

info@topspeed-tischtennis.de, Phone: 089-6701179

Thank you for your interest in our online store. Protecting your privacy is very important to us. Below, we provide detailed information about how we handle your data.

1. Access Data and Hosting

You can visit our website without providing any personal information. Each time you access a webpage, the web server automatically stores a so-called server log file that contains, for example, the name of the requested file, your IP address, the date and time of access, the amount of data transferred, and the requesting provider (access data), and documents the access. This access data is evaluated exclusively for the purpose of ensuring the smooth operation of the website and improving our offerings. This serves to safeguard our legitimate interests—which prevail following a balancing of interests—in the proper presentation of our offerings in accordance with Article 6(1)(f) of the GDPR. All access data is deleted no later than seven days after the end of your visit to the website.

Hosting

The services for hosting and displaying the website are partially provided by our service providers as part of processing on our behalf. Unless otherwise specified in this Privacy Policy, all access data and all data collected in the forms provided for this purpose on this website are processed on their servers. If you have any questions about our service providers and the basis of our collaboration with them, please use the contact information provided in this Privacy Policy. Our service providers are located in and/or use servers in countries outside the EU and the EEA. No adequacy decision has been issued by the European Commission for these countries. Our collaboration with them is based on the European Commission’s Standard Data Protection Clauses.

2. Data Processing for Contract Fulfilment and Establishing Contact

2.1 Data Processing for Contract Fulfilment

For the purpose of contract fulfillment pursuant to Art. 6(1)(b) of the GDPR, we collect personal data when you voluntarily provide it to us as part of your order. Required fields are marked as such, as we absolutely need this data to fulfill the contract and cannot ship the order without it. The specific data collected is indicated in the respective input forms.

Further information regarding the processing of your data—in particular regarding its transfer to our service providers for the purposes of order, payment, and shipping processing—can be found in the following sections of this Privacy Policy. Once the contract has been fully fulfilled, your data will be restricted for further processing and deleted after the expiration of the retention periods required by tax and commercial law in accordance with Art. 6(1)(c) of the GDPR, unless you have expressly consented to further use of your data in accordance with Article 6(1)(a) of the GDPR, or we reserve the right to use your data beyond this scope, provided such use is permitted by law and we inform you of it in this policy.

2.2 Customer Account

To the extent that you have given your consent pursuant to Article 6(1)(a) of the GDPR by choosing to open a customer account, we use your data for the purpose of opening the customer account and for storing your data for future orders on our website. You may delete your customer account at any time by either sending a message using the contact information provided in this Privacy Policy or by using the function provided for this purpose within your customer account. After your customer account is deleted, your data will be deleted unless you have expressly consented to the continued use of your data in accordance with Article 6(1), sentence 1, letter a of the GDPR, or we reserve the right to use your data beyond this scope, provided such use is permitted by law and we inform you of it in this policy.

2.3 Contacting Us

As part of our customer communications, we collect personal data to process your inquiries in accordance with Article 6(1)(b) of the GDPR if you voluntarily provide this information to us when contacting us (e.g., via the contact form, live chat tool, or email). Required fields are marked as such, as we absolutely need this data in these cases to process your inquiry. The specific data collected is indicated in the respective input forms. Once your inquiry has been fully processed, your data will be deleted unless you have expressly consented to further use of your data in accordance with Article 6(1)(a) of the GDPR, or we reserve the right to use your data for other purposes that are permitted by law and about which we inform you in this statement.

3. Data Processing for Shipping Purposes

To fulfill the contract in accordance with Article 6(1)(b) of the GDPR, we share your data with the shipping service provider responsible for delivery, to the extent necessary for the delivery of ordered goods.

The same applies to the transfer of data to our manufacturers or wholesalers in cases where they handle shipping on our behalf (drop shipping). These parties are considered shipping service providers within the meaning of this Privacy Policy.

Data Transfer to Shipping Service Providers for the Purpose of Shipping Notifications

If you have given us your explicit consent for this during or after placing your order, we will, on the basis of this consent pursuant to Article 6(1)(a) of the GDPR, share your email address and phone number with the selected shipping service provider so that it can contact you prior to delivery for the purpose of notifying you of the delivery or coordinating the delivery. You may revoke your consent at any time by sending a message to the contact information provided in this Privacy Policy or directly to the shipping provider at the contact address listed below. Upon revocation, we will delete the data you provided for this purpose, unless you have expressly consented to further use of your data or we reserve the right to use your data for other purposes that are permitted by law and about which we inform you in this policy.

DHL Paket GmbH

Sträßchensweg 10

53113 Bonn

Germany

DPD Deutschland GmbH

Wailandtstraße 1

63741 Aschaffenburg

Germany

United Parcel Service Deutschland S.à r.l. & Co. OHG

Görlitzer Straße 1

41460 Neuss

Germany

Hermes Germany GmbH

Essener Straße 89

D-22419 Hamburg

Germany

4. Data Processing for Payment Processing

When processing payments in our online store, we work with the following partners: technical service providers, financial institutions, and payment service providers.

4.1 Data Processing for Transaction Processing

Depending on the selected payment method, we transfer the data necessary for processing the payment transaction to our technical service providers—who act on our behalf as data processors—or to the designated credit institutions or the selected payment service provider, to the extent necessary to process the payment. This serves the purpose of fulfilling the contract in accordance with Article 6(1)(b) of the GDPR. In some cases, the payment service providers collect the data required for processing the payment themselves, e.g., on their own website or through a technical integration into the ordering process. In such cases, the privacy policy of the respective payment service provider applies.

If you have any questions about our payment processing partners and the basis of our collaboration with them, please contact us using the contact information provided in this privacy policy.

4.2 Data Processing for the Purpose of Fraud Prevention and Optimization of Our Payment Processes

Where applicable, we provide our service providers with additional data, which they use—along with the data necessary for processing the payment—in their capacity as our data processors for the purposes of fraud prevention and the optimization of our payment processes (e.g., invoicing, handling disputed payments, and supporting accounting). This is done in accordance with Article 6(1)(f) of the GDPR to safeguard our legitimate interests—which prevail following a balancing of interests—in protecting ourselves against fraud and in ensuring efficient payment management.

4.3 Identity and Creditworthiness Verification When Selecting Klarna Payment Services

Klarna Direct Debit

If you choose to use the payment services of Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden (hereinafter “Klarna”), we ask for your consent pursuant to Article 6(1)(a) of the GDPR to allow us to transfer to Klarna the data necessary for processing the payment and conducting an identity and creditworthiness check. In Germany, the credit bureaus listed in Klarna’s privacy policy may be used for identity and credit checks. Klarna uses the information received regarding the statistical probability of payment default to make a balanced decision regarding the establishment, execution, or termination of the contractual relationship. You may revoke your consent at any time by contacting us via the contact information provided in this Privacy Policy. This may result in us no longer being able to offer you certain payment options. You may also revoke your consent to this use of personal data at any time by contacting Klarna directly.

4.4 Engagement of Debt Collection Service Providers

We will transfer your data to a contracted debt collection service provider (Akzepta Inkasso GmbH, Elsenheimerstr. 43, 80687 Munich, Germany) if our payment claim has not been settled despite a prior reminder. In this case, the debt will be collected directly by the debt collection service provider. This serves to fulfill the contract pursuant to Art. 6(1)(b) of the GDPR, as well as to safeguard our overriding legitimate interests—determined through a balancing of interests—in the effective assertion and enforcement of our payment claim pursuant to Art. 6(1)(f) of the GDPR.

5. Advertising via Email

5.1 Email Newsletter with Subscription

When you subscribe to our newsletter, we use the data required for this purpose or data you have provided separately to send you our email newsletter on a regular basis based on your consent in accordance with Art. 6(1), Sentence 1, lit. a of the GDPR. You can unsubscribe from the newsletter at any time by either sending a message to the contact address provided below or by clicking the link provided for this purpose in the newsletter. After you unsubscribe, we will delete your email address from the recipient list, unless you have expressly consented to the continued use of your data in accordance with Article 6(1)(a) of the GDPR, or we reserve the right to use your data for other purposes that are permitted by law and about which we inform you in this statement.

5.2 Newsletter Distribution

The newsletter may also be sent by our service providers as part of processing carried out on our behalf. If you have any questions about our service providers and the basis of our collaboration with them, please contact us using the contact information provided in this Privacy Policy.

6. Cookies and Other Technologies

General Information

To make your visit to our website more engaging and to enable the use of certain features, we use technologies—including so-called cookies—on various pages. Cookies are small text files that are automatically stored on your device. Some of the cookies we use are deleted at the end of the browser session, i.e., when you close your browser (so-called session cookies). Other cookies remain on your device and allow us to recognize your browser the next time you visit (persistent cookies).

We use technologies that are strictly necessary for the use of certain features of our website (e.g., the shopping cart feature). These technologies collect and process your IP address, the time of your visit, device and browser information, as well as information regarding your use of our website (e.g., information about the contents of your shopping cart). This is based on a balancing of interests, where our legitimate interests in optimizing the presentation of our offerings prevail, in accordance with Article 6(1)(f) of the GDPR.

You can find the cookie settings for your browser at the following links: Microsoft Edge™ / Safari™ / Chrome™ / Firefox™ / Opera™

If you have consented to the use of these technologies pursuant to Article 6(1)(a) of the GDPR, you may revoke your consent at any time by sending a message to the contact address provided in the Privacy Policy.

7. Integration of the Trusted Shops Trustbadge

The Trusted Shops Trustbadge is integrated into this website to display our Trusted Shops seal of approval and any reviews that may have been collected, as well as to offer Trusted Shops products to buyers after they place an order.

This serves to safeguard our legitimate interests, which prevail following a balancing of interests, in optimal marketing by enabling a secure shopping experience in accordance with Article 6(1)(f) of the GDPR. The Trustbadge and the services advertised through it are provided by Trusted Shops GmbH, Subbelrather Str. 15C, 50823 Cologne. The Trustbadge is made available through a CDN (Content Delivery Network) provider as part of a data processing arrangement. Trusted Shops GmbH also uses service providers based in the United States. An adequate level of data protection is ensured. Further information on Trusted Shops GmbH’s data protection practices can be found here.

When the Trustbadge is accessed, the web server automatically stores a so-called server log file, which contains your IP address, the date and time of access, the amount of data transferred, and the requesting provider (access data), and documents the access. Individual access data is stored in a security database for the analysis of security incidents. The log files are automatically deleted no later than 90 days after they are created.

Additional personal data is transferred to Trusted Shops GmbH if, after completing an order, you decide to use Trusted Shops products or have already registered to use them. The contractual agreement between you and Trusted Shops applies. For this purpose, personal data is automatically collected from the order data. Whether you, as a buyer, are already registered to use a product is automatically verified using a neutral parameter—your email address, which has been hashed using a cryptographic one-way function. The email address is converted into this hash value, which cannot be decrypted by Trusted Shops, prior to transmission. After checking for a match, the parameter is automatically deleted.

This is necessary to fulfill our and Trusted Shops’ overriding legitimate interests in providing the buyer protection and transactional review services associated with the specific order, in accordance with Art. 6(1)(f) of the GDPR. Further details, including information on the right to object, can be found in the Trusted Shops Privacy Policy linked above and in the Trustbadge.

8. Social Media

Our online presence on Facebook, Instagram, and YouTube

To the extent that you have provided your consent pursuant to Art. 6(1)(a) of the GDPR to the respective social media operator, when you visit our online presence on the aforementioned social media platforms, your data will be automatically collected and stored for market research and advertising purposes, from which usage profiles are created using pseudonyms. These profiles may be used, for example, to display advertisements—both on and off the platforms—that are presumed to match your interests. Cookies are generally used for this purpose. For detailed information on the processing and use of your data by the respective social media operator, as well as contact information, your rights in this regard, and settings to protect your privacy, please refer to the providers’ privacy policies linked below. If you still need assistance in this regard, please contact us.

Facebook is a service provided by Facebook Ireland Ltd., 4 Grand Canal Square, Dublin 2, Ireland (“Facebook Ireland”) The information automatically collected by Facebook Ireland regarding your use of our online presence on Facebook is generally transmitted to and stored on a server operated by Facebook, Inc., 1601 Willow Road, Menlo Park, California 94025, USA. There is no adequacy decision by the European Commission for the United States. Our collaboration with them is based on the European Commission’s Standard Data Protection Clauses. Data processing in connection with visits to a Facebook fan page is based on an agreement between joint controllers pursuant to Article 26 of the GDPR. Further information (including details on Insights data) can be found here.

Instagram is a service provided by Facebook Ireland Ltd., 4 Grand Canal Square, Dublin 2, Ireland (“Facebook Ireland”) The information automatically collected by Facebook Ireland regarding your use of our online presence on Instagram is generally transferred to and stored on a server operated by Facebook, Inc., 1601 Willow Road, Menlo Park, California 94025, USA. There is no adequacy decision by the European Commission for the United States. Our collaboration with them is based on the European Commission’s Standard Data Protection Clauses. Data processing in connection with a visit to an Instagram fan page is based on an agreement between joint controllers pursuant to Article 26 of the GDPR. Further information (including details on Insights data) can be found here.

YouTube is a service provided by Google Ireland Ltd., Gordon House, Barrow Street, Dublin 4, Ireland (“Google”). The information automatically collected by Google regarding your use of our online presence on YouTube is generally transmitted to and stored on a server operated by Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA. There is no adequacy decision by the European Commission for the United States. Our cooperation with them is based on the European Commission’s Standard Data Protection Clauses.

9. Contact Information and Your Rights

9.1 Your Rights

As a data subject, you have the following rights:

pursuant to Article 15 of the GDPR, the right to request information about your personal data processed by us to the extent specified therein;

pursuant to Article 16 of the GDPR, the right to request the immediate rectification of inaccurate personal data or the completion of incomplete personal data stored by us;

pursuant to Article 17 of the GDPR, the right to request the erasure of your personal data stored by us, unless further processing is

necessary for the exercise of the right to freedom of expression and information;

necessary to comply with a legal obligation;

necessary for reasons of public interest; or

necessary for the establishment, exercise, or defense of legal claims;

pursuant to Article 18 of the GDPR, the right to request the restriction of the processing of your personal data, provided that

you contest the accuracy of the data;

the processing is unlawful, but you oppose its erasure;

we no longer need the data, but you require it to assert, exercise, or defend legal claims; or

you have objected to the processing pursuant to Article 21 of the GDPR;

pursuant to Article 20 of the GDPR, the right to receive your personal data that you have provided to us in a structured, commonly used, and machine-readable format, or to request that it be transmitted to another controller;

pursuant to Article 77 of the GDPR, the right to lodge a complaint with a supervisory authority. As a general rule, you may contact the supervisory authority at your usual place of residence, place of work, or our corporate headquarters for this purpose.

Right to Object

To the extent that we process personal data as described above to safeguard our legitimate interests that prevail following a balancing of interests, you may object to this processing with future effect. If the processing is carried out for direct marketing purposes, you may exercise this right at any time as described above. If the processing is carried out for other purposes, you have the right to object only if there are grounds arising from your particular situation.

Once you have exercised your right to object, we will no longer process your personal data for these purposes, unless we can demonstrate compelling legitimate grounds for the processing that override your interests, rights, and freedoms, or if the processing is necessary for the establishment, exercise, or defense of legal claims.

This does not apply if the processing is carried out for direct marketing purposes. In that case, we will no longer process your personal data for this purpose.

9.2 Contact Information

If you have any questions regarding the collection, processing, or use of your personal data, or if you wish to request information, correction, restriction, or deletion of data, as well as to revoke consent or object to a specific use of your data, please contact us directly using the contact information provided in our legal notice.